It may seem to be an obvious statement but dissatisfied employees generally:

	perform below their capabilities
	tend to leave their jobs relatively quickly
	significantly increase recruitment and training costs
	unlikely to recommend your organisation as an employer

Understanding exactly what your employees think and feel about your organisation is the first step. And that is the core of our work in employee satisfaction:

	workplace culture and environment
	communication
	involvement in change processes
	leadership
	workgroup cohesion
	performance review, goal setting & measurement
	organisational vision
	reputation & image